fbpx

COVID-19

Last update: 09/06/20

 

Dear guests and friends,

 

The whole world is living in an unprecedented situation. It is true that uncertainty, coupled with the imposed restrictions, makes the daily life of many of us difficult. What is needed at this moment is patience and faithful adherence to the recommendations and guidelines of health professionals.

 

Our thoughts are with our fellow human beings who are suffering in those countries that are being impacted the most, with those who work in the front line and offer help to our fellow human beings, but of course also with the thousands of our guests and friends who have stayed with us in the past: We sincerely wish to you and your families to stay healthy. We are sure that we will soon come out from this ordeal as winners, healthier, but more than that stronger.

 

From our part, we would like to assure you that all our teams work systematically and intensively so that with the opening of our hotel we will be ready to welcome you. Below you will find the framework of health & safety measures we are ready to implement to ensure the health and safety of both our guests and our staff.  Our goal is to make your holidays at Elounda Palm Hotel & Suites not only unforgettable but also safe:

 

 

The Elounda Palm Team

  •  Certified training to all our staff and systematic monitoring for strict adherence to guidelines.
  • Provision of surgical masks and gloves to staff and guests where and when necessary based on the instructions of the Hellenic National Health Organization.
  • Doctor and ambulance available 24/7

 

Front Office

  • Contactless online Check-in / Check-out
  • Comfortable Check-in procedures with safe distances
  • Check-in: 15:00 and Check-out: 11:00 (due to Covid Government Regulations)
  • Completion of a travel declaration and health form
  • Temperature check if necessary
  •  Hand sanitizers available in all public areas
  •  Marked spots for keeping a safe distance in all public areas
  • Systematic daily disinfection at contact points of frequent use such as elevator buttons, reception counters, room keys, shared door handles, WCs, etc.

Food and Beverage

  • Spacious restaurant capacity ample for social distancing
  • High standards of food and beverage preparation in full adherence to the HACCP (Hazard Analysis and Critical Control Point System) in combination with strict handwashing and hygiene policies in all teams involved in food and beverage production.
  • Digital Menus (available through QRcode system)

Cleanliness

  • Strict room cleaning and disinfection protocols before each new arrival.
  •  Continuous monitoring and strict implementation of the guidelines issued by the Greek National Public Health Organization.
  • Collaboration with an internationally renowned external partner (Ecolab, a world leader in hygiene technologies) to design and implement all health and safety measures within the hotel.

 

 

Below you will find useful information for those who already have a reservation for our hotel, but also for those who are currently evaluating to visit us.

 

 

We want to thank you for your continued preference for our hotel, and we look forward to welcoming you again. Until then, be careful and safe.

 

 

We will continue to update this page as with the latest information regarding booking flexibility, supporting our communities and workforce, and travel safety.

 

 

IF YOU HAVE ALREADY BOOKED WITH US:

 

A. If you have booked your stay directly through our website or our reservations team on a non-refundable rate and has an arrival date from May 1st till May 31st, you may:

 

  1. Rebook your stay for the period 01/09 -30/09/2020 or 15/10 – 31/10/2020 at the same rate, under the same terms & conditions and without any cancellation fees.

  Choosing this option, you can additionally get benefited with: 

  • a complimentary reservation upgrade (always upon availability)

  

  1. Rebook your stay for the period 01/07 – 15/09/2020under the same terms & conditions and without any cancelation fees apart from the rate difference according to the new travel dates. 

Choosing this option, you will additionally earn: 

  • complimentary 10% on top of your initial total booking value, which will be deducted from the total value of your final booking,
  • a complimentary reservation upgrade (always upon availability).

 

  1. Take an Open Date Voucher valid for 18 months ahead, without any cancelation fees and equal to the total cost of your booking, which you will have the chance to offset with your future reservation cost. Choosing the option of the voucher you will additionally benefit with an extra 15% increase to the value of your total reservation to use against bookings till 31/10/2021.

 

 B. If you have booked your stay directly through our website or our reservations team on a flexible rate and has an arrival date from May 1st till May 31st, we have provided you with further flexible options:

 

  1. Rebook your stay for the period 01/09 – 30/09/2020 or 01/10 – 31/10/2020 at the same rate, without any cancelation fees. Choosing this option, you can additionally get benefited with: 
  • a complimentary reservation upgrade (always upon availability).

 

  1. Rebook your stay for the period 01/07 – 14/10/2020, without any cancelation fees apart from the rate difference according to the new travel dates. Choosing this option, you will additionally earn: 
  • a complimentary reservation upgrade (always upon availability).

 

  1. Take an Open Date Voucher valid for 18 months ahead, without any cancelation fees and, equal to your paid deposit, which you will have the chance to offset with your future reservation cost. For your better convenience, please be so kind to discuss with us your booking dates early in advance in order to confirm availability. Choosing this option, you will be additionally benefited with an increase to the value of your total reservation to use against bookings till 31/10/2021.

 

In case you do not redeem your voucher within 18 months from the issue date, the entire amount will be returned to you at that time. We would like to let you know that, faced with the unprecedented turn of events, the Greek state, as well as other EU countries, recently passed a law that allows businesses in the travel industry to issue such a voucher instead of extending an immediate refund. 

We assure you that we will show you the same flexibility and respect, honoring your booking at any time over the next 18 months.

 

 C. If you have booked your stay through your travel agent,  or an online travel site, please be so kind to contact your provider directly and they will be able to assist you with your request.

 

 

We remain by your side with flexibility and alertness, for your convenience, to ensure that you make the most of your holidays in Elounda Palm Hotel & Suites.

 

For any further information regarding your reservation, please contact us directly: info@eloundapalm-crete.com

 

The new opening date will be on the 1st of July!

 

health-first-certification

 

  • health-first-certification